CloudCaller.io is Powered by Twilio
Leading Communication Platform
CloudCaller.io’s high quality connectivity is built on Twilio’s market leading global communications platform with ongoing technology advancements benefitting CloudCaller.io users in the form of new features, functionality and performace
Benefits of Salesforce and Twilio
- Click-to-Dial from Salesforce record (Phone fields)
- Classic and Lightning Ready
- Buy Phone Numbers
- Easy Call Center Configuration (Phone Number, Permission and call center adapter assignments)
- Manage Twilio (Phone number) Addresses
- Agent Availability
- Call Logging
- Call Dispositions
One-on-One Call Flows
- Comprehensive interaction with Cases/Opportunities
- Activity history (Tasks) based on calls and SMS
- Automatic Lead creation for incoming SMS from Unknown numbers
- Record Keeping for all the CCio Interaction in Salesforce
- Customizable Call Relations to work with standard and custom object records in Salesforce
- Salesforce record matching for inbound/outbound calls and SMS
- Add or match Unknown number calls to Salesforce records (Standard or custom objects)
- Call and notes can be related to Salesforce records (Standard or custom objects)
- Salesforce, Twilio, Javascript Error Tracking and Support logs
